Customer Experience Advisor

📋 Description

• Answering inbound customer calls about workplace pensions
• Help customers understand pension products and options
• Listen to queries and provide clear information
• Record information accurately and follow processes
• Identify and resolve complaints per procedures
• Collaborate with colleagues to deliver consistent outcomes

🎯 Requirements

• Experience in a customer service, contact centre or customer-facing role
• Confidence handling high-volume queries in a fast-paced environment
• Strong written and verbal communication skills
• Excellent attention to detail
• Ability to prioritise work and manage queries effectively
• Confidence learning new systems and processes

🎁 Benefits

• Annual bonus plan and share schemes
• Generous pension contribution
• Life assurance
• Healthcare plan for permanent employees
• Minimum 25 days holiday plus holidays option to buy/sell
• Discounts at stores and online