Customer Experience Advisor

📋 Description

• Answering inbound customer calls about workplace pensions
• Helping customers understand their workplace pension products and options
• Listening carefully to customer queries and providing clear, helpful information
• Recording customer information accurately and following internal processes
• Identifying and resolving complaints in line with business procedures
• Working with colleagues to deliver consistent customer outcomes

🎯 Requirements

• Experience in a customer service, contact centre or customer-facing role
• Confidence handling high-volume customer queries in a fast-paced environment
• Strong written and verbal communication skills
• Excellent attention to detail
• Ability to prioritise work and manage customer queries effectively
• Confidence learning new systems and processes

🎁 Benefits

• The opportunity to participate in our annual, performance-related bonus plan and valuable share
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the
• Competitive family leave