Customer Experience Advisor - Sensitive Claims

📋 Description

• Supporting customers through sensitive and potentially complex conversations
• Delivering positive outcomes across telephone and administrative activity
• Listening carefully and adapting your approach to each customer's circumstances
• Recording information accurately and maintaining strong attention to detail
• Taking ownership of customer queries and working with colleagues to resolve them
• Following internal processes and relevant customer service standards

🎯 Requirements

• Experience of delivering good customer service or supporting people with different needs
• The empathy and confidence to handle sensitive conversations
• Excellent verbal and written communication skills
• Strong listening skills and the ability to build trust
• Good attention to detail and accurate record-keeping
• The ability to prioritise your workload and take ownership of customer queries

🎁 Benefits

• The opportunity to participate in our annual, performance -related bonus plan and valuable share
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the
• Competitive family leave