Customer Experience Agent

📋 Description

• Provide responsive and professional support to clients through live chat, phone, email, and other
• Explain products and services clearly, helping clients understand how they work and how to use them
• Provide troubleshooting assistance for platform access, trading tools, account processes, and other
• Maintain a strong working knowledge of the full range of products and services available to clients.
• Manage and resolve standard customer cases using CRM and support tools such as Salesforce.
• Maintain accurate and comprehensive documentation in ticketing systems to ensure a clear audit

🎯 Requirements

• Previous experience in a client-facing, customer service, customer support, or similar role.
• Active business registration, or willingness and legal eligibility to establish one, to operate as
• Fluent English communication skills, both written and verbal.
• Native or fluent proficiency in at least one of the following languages: German, French, Spanish
• Excellent communication and interpersonal skills with a consistently positive and customer-focused
• Strong problem-solving skills and the ability to troubleshoot customer queries effectively.

🎁 Benefits

• Fully remote working opportunity.
• Opportunity to work as part of a globally distributed Client Experience team.
• International exposure across multiple markets, customers, and time zones.
• Hands-on experience within the FinTech and online trading environment.
• Opportunity to develop knowledge of financial products, trading platforms, and digital
• Ongoing opportunities for training, operational briefings, and knowledge sharing.