Customer Experience Agent

📋 Description

• Deliver world-class customer service via email and other channels
• Develop knowledge of Aventon’s product line and troubleshooting needs
• Handle pre-sales, post-sales, and product support inquiries
• Process and release orders accurately and efficiently
• Use internal systems/workflows to resolve issues promptly
• Document recurring issues and contribute to knowledge base

🎯 Requirements

• 2+ years in a contact center, customer support, or retail environment
• Hands-on experience with Zendesk or similar CRM/ticketing systems
• Strong written communication with great grammar and tone
• Experience handling high-volume inquiries with accuracy
• Comfort with Google Workspace/Microsoft Office and web tools
• Proven multitasking, prioritization, and time management in fast-paced settings

🎁 Benefits

• Medical, Vision and Dental, Life Benefits
• 401K retirement plan
• Vacation, Sick Leave & Personal Day
• Training and Development
• Career Opportunity
• Employee Discounts on Bikes and Accessories