Customer Experience Associate

📋 Description

• Deliver exceptional customer support across chat, phone, and email, providing a seamless experience
• Confidently manage multiple live chat conversations simultaneously while maintaining accuracy
• Meet and consistently perform against established hourly productivity expectations, service level
• Learn and become an expert on Benepass products, internal systems, and operational workflows
• Self-serve by researching and resolving customer issues independently using available tools and
• Partner cross-functionally with Product, Operations, Engineering, and Customer Success to advocate

🎯 Requirements

• 2+ years of experience in a customer-facing support role, preferably in a high-volume environment.
• Hands-on experience supporting customers across phone, chat, and email channels, with the ability
• Experience handling multiple concurrent live chat conversations while maintaining exceptional
• Strong verbal communication skills and confidence speaking with customers over the phone.
• Excellent written communication skills with exceptional attention to detail.
• Experience working within fintech, payments, HR technology, benefits administration, banking, or

🎁 Benefits

• 95% coverage of medical, dental, and vision
• $250 WFH setup (one time)
• $500/year Learning & Development Benefit
• $150/month cell phone + internet
• $100/month Wellness
• $100/month Co-working and Commuter Benefit