Customer Experience Associate

📋 Description

• Deal directly with internal and external customers via telephone and electronic channels to obtain
• Communicate test status per protocol to respective customers
• Resend and/or request the resending of issued test results
• Schedule requests for mobile phlebotomy
• Support and/or triage respective customer technical issues
• Triage and/or schedule clinical inquiries to/for Genetic Counseling staff

🎯 Requirements

• High School degree or equivalent required
• Two- or Four-year undergraduate degree or certification preferred
• At least 2 years prior customer service experience
• Multi-lingual skills are a strong plus
• Knowledge of customer service principles and practices
• Ability to analyze, escalate, or resolve customer questions within established protocols

🎁 Benefits

• Competitive comprehensive medical, dental, vision, life and disability plans
• Free Natera testing for employees and immediate families
• Fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits