Customer Experience Associate (New Grad)

📋 Description

• Support users through chat, email, and phone on financial topics and platform tools.
• Provide high-touch guidance in a fast-paced environment.
• Act as the company voice and learn from each interaction to improve customer experience.
• Help customers navigate complex topics with empathy and product expertise.
• Contribute to improvements by sharing real-time feedback and trends.
• Work across channels to resolve inquiries with clear, independent judgment.

🎯 Requirements

• Excellent written and verbal communication; ability to explain complex topics clearly.
• Strong customer-service mindset; comfortable in fast-paced, evolving landscape.
• Ability to prioritize tasks and adapt to new challenges; independent thinker.
• Experience in customer support preferred; Bachelor’s or experience in financial services a plus.
• Willingness to work a 24/7 shift model and 3–5 days/week in-person after onboarding.

🎁 Benefits

• Competitive pay with bonus opportunities, equity, and 401(k) matching.
• Comprehensive health insurance with family coverage options.
• Flexible benefits and wellness programs; paid time off and holidays.
• Supportive, inclusive culture with strong total rewards program.