Partner with customers via phone and digital channels to secure missing info.
Gather patient contact, health, physician, billing, and insurance data.
Communicate test status, resend results, and schedule mobile phlebotomy.
Triage technical issues and clinical inquiries to Genetic Counseling staff.
Own account requests for Sales, enabling fast account setups and orders.
Resolve inquiries and escalations regarding missing or delayed test samples and reports.

🎯 Requirements

High School degree or equivalent required; college certification preferred
At least 2 years of prior customer service experience
Multi-lingual skills are a strong plus
Experience with Salesforce CRM, LIMS, Twilio, or other platforms preferred

🎁 Benefits

Comprehensive medical, dental, vision, life and disability plans
Fertility care benefits for employees and dependents
Pregnancy and baby bonding leave
401(k) and commuter benefits
Generous employee referral program

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