Customer Experience Category Specialist

📋 Description

• Own the entire customer experience for your product line across multiple channels including phone
• Solve customer problems and address complaints promptly.
• Identify patterns and gather data to understand root causes of issues.
• Collaborate with teams to prevent future customer problems.
• Act as a product and category expert for internal teams.
• Push the business to improve based on customer feedback.

🎯 Requirements

• 3+ years of client facing, omni channel customer experience (retail, e-commerce, SaaS, hospitality)
• Consistent top performer, driven by results and impact
• Curious; asks 'why' and thinks systemically
• Comfortable with ambiguity
• Genuinely care about elevating the customer experience
• Coachable; takes feedback and changes

🎁 Benefits

• $26.00 per hour with tenure based increases
• Monthly performance bonus of up to $1,000
• 3 week paid training and onboarding
• Set schedule with guaranteed offers
• Benefits: Medical, Dental, Vision, Prescription, Life/Disability insurance, PTO, 401(k)and more
• Remote: Flexible, US-based