Customer Experience Data Analyst

📋 Description

• Analyze onboarding activities, service interactions, and processes to boost efficiency.
• Partner with stakeholders to define analytical needs and deliver actionable insights.
• Build dashboards and metrics to track customer experience.
• Apply statistics, experiments, and predictive techniques to identify patterns and risks.
• Leverage AI tools to improve knowledge, workflows, and documentation.
• Support onboarding optimization by reviewing docs and gaps.

🎯 Requirements

• Associate or bachelor’s degree in a related field preferred.
• 3+ years in data analytics, business analysis, or related role.
• Strong SQL skills; complex queries and large datasets.
• Experience with Python or R for analytics.
• Knowledge of experimentation methods (A/B testing).
• Ability to translate data findings into actionable recommendations.

🎁 Benefits

• Competitive compensation based on experience.
• Medical, dental, and vision insurance.
• Paid time off for work-life balance.
• 401(k) with employer matching.
• Wellness benefits and health programs.
• Professional development and career growth.