Investigate real technical problems across platform, APIs, integrations, data, and customer
Trace issues to root cause and communicate clearly with customers and internal teams.
Own progressively complex work from investigation to resolution with increasing independence.
Collaborate with CXE 2 engineers on high-risk or enterprise cases.
Produce structured escalation reports for product issues and ensure customer closure when
Leverage AI tools to accelerate investigation and improve responses.

🎯 Requirements

Recent graduate or early-career engineer with up to 3 years of experience.
Strong programming fundamentals; experience with Python, JavaScript, Java, or similar.
Familiarity with REST APIs, HTTP, web apps, and system communications.
Working knowledge of SQL and using data to investigate behavior.
Curious, systematic approach; clear written and verbal communication.
Willingness to learn, take feedback, and apply it quickly.

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