Customer Experience Engineer, L2

📋 Description

• Own complex, ambiguous, enterprise, and escalated customer problems through investigation
• Lead technical customer calls and escalations, with a clear plan and next update.
• Investigate unfamiliar issues across web applications, APIs, integrations, authentication, data
• Build scripts, integrations, automations, tooling, and other technical solutions for customer and
• Build and improve AI agents and workflows, evaluating accuracy and reliability, and measuring
• Lead CXE’s technical and customer response during high-severity incidents, including containment

🎯 Requirements

• 3-7 years of experience in technical support, product support, solutions engineering
• Ability to independently investigate unfamiliar technical problems using API and application logs
• Skill in reconciling conflicting evidence and diagnosing authentication and integration failures.
• Proficiency in writing and debugging practical code in Python or similar language.
• Ability to lead difficult customer conversations with technical credibility and empathy.
• Sound decision-making under pressure.

🎁 Benefits

• Base salary range of $120,000–$135,000
• Target 10% annual bonus tied to individual and company performance
• Equity (stock options)
• Comprehensive package of cash and non-cash benefits