Customer Experience & Field Operations Specialist

📋 Description

• Direct customer support via email, phone, chat, social media
• Handling complaints, refunds, operations support
• Finding alternative last-minute solutions
• CRM software usage and monitoring
• Social media monitoring and content development
• Field Ops management and supporting our local OPS Partner

🎯 Requirements

• Fluency in Italian and English
• Motivation and willingness to learn
• Good communication and active listening
• Handle multiple requests; plan B mindset
• Prioritize tasks and meet deadlines
• Rigorous and detail oriented
• Team player with positive attitude
• Fast learner; adaptable to change
• Practical problem solving; hands-on doer
• Being a sharing mobility user
• Bachelor degree and CX/Operations or Mobility experience a plus

🎁 Benefits

• Fast-growing project with growth opportunities
• Field position based in Parma with transfer availability
• Knowledge exchange with various industries and startups
• Smart working position based in Parma