Customer Experience Lead

📋 Description

• Lead and coach the CX team daily
• Provide day-to-day guidance and support
• Respond to inquiries via phone, email, chat, SMS
• Troubleshoot product, order, warranty, service issues
• Manage complex escalations with leadership
• Collaborate with cross-functional teams

🎯 Requirements

• 3+ years customer service in call center/retail
• At least 1 year bicycle maintenance or repair; e-bike a plus
• Experience with Zendesk or similar platform
• Previous team lead/mentor experience preferred
• Excellent verbal and written communication
• Proficient with Microsoft Office or Google Workspace

🎁 Benefits

• Medical, Vision and Dental, Life Benefits
• 401K retirement plan
• Vacation, Sick Leave & Personal Day
• Training and Development
• Career Opportunity
• Employee Discounts on Bikes and Accessories