Customer Experience Manager

📋 Description

• Own the end-to-end customer journey from onboarding to renewal.
• Identify friction points and delights across product touchpoints.
• Ensure a consistent, high-quality experience across teams.
• Turn feedback and data into actionable CX initiatives.
• Collaborate with Product and Engineering to shape roadmaps.
• Build CX metrics and dashboards; report insights to leadership.

🎯 Requirements

• 3-6+ years in Customer Experience, Customer Success, Ops in B2B SaaS.
• Strong understanding of SaaS lifecycles, onboarding, retention, renewals.
• Experience cross-functional with Product, Eng, Support, GTM.
• Data-driven with ability to turn insights into action.
• Excellent communication and stakeholder management.
• Nice to Have: CX program experience; familiarity with Zendesk or Gainsight.

🎁 Benefits

• High-impact role with visibility across the company.
• Shape how customers experience a growing SaaS platform.
• Collaborative, product-driven culture.
• Competitive compensation and benefits.