Customer Experience Manager

📋 Description

• Apply and evolve CX practices using established methodologies, tools, templates, and standards
• Conduct customer and stakeholder research including interviews, focus groups, and observations
• Generate actionable insights by synthesizing findings into themes and identifying pain points
• Develop customer experience improvements through journey mapping, service blueprinting, and process
• Facilitate solution design and prioritization via workshops and ideation sessions
• Build actionable roadmaps prioritizing improvements based on impact and feasibility

🎯 Requirements

• At least five years of professional experience in Customer Experience
• Bachelor's degree or equivalent combination of experience, training, and capability
• Proven experience leading customer research, journey mapping, experience design, and improvement
• Strong qualitative research skills including planning, interviewing, synthesis, and recommendations
• Working knowledge of customer journey mapping, service blueprinting, process mapping, VoC, survey
• Data fluency with ability to interpret survey findings and operational metrics; work confidently in

🎁 Benefits

• Estimated annual salary range: $98,934.20–$108,288.08
• Compensation decisions depend on factors including work location, knowledge, and experience
• Remote work arrangement available within the United States or EMEA
• Opportunities to collaborate with cross-functional teams and influence enterprise-wide customer
• A role focused on professional growth, continuous learning, and measurable business impact
• A collaborative culture centered on trust, unity, growth, and care