Customer Experience Manager

📋 Description

• Coordinate with Engagement leadership to facilitate recurring Customer Review meetings with
• Manage survey collection through various channels including live meetings, email and project team
• Ensure consistent data collection processes and maintain high response rates
• Analyze quantitative metrics (CSAT, NPS) to identify trends, patterns, and areas of concern
• Review and categorize qualitative customer feedback to identify recurring themes and pain points
• Synthesize complex customer data into clear, actionable recommendations

🎯 Requirements

• 3+ years experience in a customer experience role, professional services, or customers relationship
• Knowledge of customer experience methodologies and best practices
• Experience with CRM systems and customer feedback management platforms
• Strong analytical skills with experience in statistical analysis and reporting
• Excellent written and verbal communication skills
• Experience presenting to senior leadership and stakeholders

🎁 Benefits

• 100% remote work
• Generous holidays and flexible PTO
• Competitive phantom equity
• Paid for exams and certifications
• Peer bonus awards
• State of the art laptop and tools