Customer Experience Manager

📋 Description

• Lead post-sale customer journey from onboarding to renewal.
• Build trusted advisor relationships and articulate ROI.
• Collaborate with Sales to forecast weekly and drive executive reviews.
• Embed AI-driven optimization using data analysis to find opportunities.
• Drive retention and growth through renewals and business reviews.

🎯 Requirements

• 3+ years in Customer Success/Account Mgmt or Inside/Field Sales.
• 2+ years in cloud security/performance industries preferred.
• Bachelor's degree or equivalent qualification.
• Understanding of networking and how the Internet works; security a plus.
• Project management and account portfolio planning experience.
• SaaS retention and value-driven sales expertise.
• Excellent problem solving and creative resolutions.
• French or German language skills preferred.

🎁 Benefits

• Equity: Eligible to participate in Cloudflare's equity plan.
• Benefits: Comprehensive benefits including flexible PTO.
• Family and care support: Programs to support you and your family.