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8 days ago
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nlp cross-functional collaboration genai qualtrics sentiment analysis
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📋 Description

  • Lead customer listening strategy to understand sentiment and experience
  • Partner across Product, CS, Support, Marketing, Sales, and Ops to translate signals into actions
  • Build a unified view of customer experience and drive lifecycle improvements
  • Develop AI-powered insights using NLP and sentiment analysis to identify trends and root causes
  • Own closed-loop feedback with timely follow-up and measurable impact

🎯 Requirements

  • 6+ years in CX/strategy/insights in B2B SaaS or enterprise
  • Experience designing and operating customer listening programs
  • Synthesize quantitative and qualitative data into actionable insights
  • Experience with Medallia, Qualtrics, or similar feedback platforms
  • Familiar with AI-enabled research, text analytics, and unstructured feedback analysis
  • Proven ability to influence stakeholders across cross-functional teams

🎁 Benefits

  • Equity and employee stock purchase program
  • Flexible paid time off
  • 20 weeks parental leave
  • Fertility and adoption assistance
  • 401(k) plan
  • Comprehensive health and mental health benefits
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