Customer Experience Manager

📋 Description

• Externally address healthcare worker concerns via empathetic phone/email.
• Internally manage escalated concerns by evaluating issues and planning.
• Coordinate with internal departments to implement action plans.
• Collaborate with HR, legal and clinical teams to investigate.
• Exhibit urgency in communication and follow up.
• Coach internal teams on customer service expectations.

🎯 Requirements

• Bachelor’s degree.
• At least 1 year of direct customer service.
• At least 1 year of team lead or managerial experience.
• High sense of urgency and prioritization.
• Detail-oriented.
• Great listening and conversational skills.

🎁 Benefits

• Free premium medical, dental, life and vision insurance.
• Generous 401(k) match.
• Other benefits and discretionary bonuses per law.
• Paid sick leave as required by law.
• Celebrations, virtual events and birthday treats.
• Unlimited PTO and daily virtual wellness classes.