Customer Experience Manager (CEM) - Fed

📋 Description

• Own the logo and revenue renewal for an assigned portfolio of customer accounts
• Build and maintain trusted relationships with key stakeholders across the customer lifecycle
• Serve as the internal voice of the customer and advocate for customer needs in planning, delivery
• Partner with Sales to ensure seamless transitions between onboarding, adoption, and renewal
• Monitor customer health scores, usage data, and engagement signals to anticipate risk and
• Conduct regular business reviews and renewal readiness checkpoints with each customer

🎯 Requirements

• 5+ years in Customer Success, Account Management, or a hybrid customer-facing role in a B2B SaaS
• Strong understanding of customer lifecycle management, success planning, and renewals
• Excellent communication and interpersonal skills, with executive presence
• Proven ability to manage cross-functional collaboration (e.g., with Sales, Support, Product
• Highly organized with strong attention to detail and follow-through
• Experience supporting or managing Mid-Market and Enterprise-level accounts

🎁 Benefits

• Discretionary bonus program or commission plan
• Remote, work-from-home 100% of the time