Customer Experience Manager

📋 Description

• Own day-to-day US CX experience and scale the team.
• Coach CX Specialists; manage onboarding, 1:1s, reviews.
• Drive operations: data, automation, AI to improve CX.
• Collaborate with Ecosystems to sharpen automation quality.
• Represent US customers in planning; feed insights to Product/Engineering.
• Engage with ranchers and producers to understand their world.

🎯 Requirements

• 3+ years leading and developing customer-facing teams.
• Startup or high-growth experience; scale teams.
• Obsessed with delivering the best customer outcomes.
• Energised by AI and automation to boost performance.
• Scrappy; fix issues fast, then improve.
• Comfortable switching between hands-on work and leadership.
• Strong judgment under ambiguity.
• Clear, calm communication that builds trust.
• Improvement mindset; always seek smarter ways.
• Know how to be fun and have fun.

🎁 Benefits

• Office-first culture with in-person collaboration.
• A $1,000 personal growth fund.
• Meaningful work transforming agriculture.
• Diverse, driven teammates and growth opportunities.
• In-person office culture with high-trust teamwork.