Customer Experience Manager – Japan

📋 Description

• Own the end-to-end customer experience for OPSWAT customers in the Japanese market.
• Manage the local customer support team while acting as a trusted customer-facing leader throughout
• Build strong relationships with key customer stakeholders and become a trusted technical advisor.
• Ensure customers successfully onboard, deploy, configure, and adopt the OPSWAT Platform.
• Proactively monitor customer adoption, identify gaps, and drive initiatives to improve platform
• Understand customers’ security challenges and identify opportunities to leverage additional OPSWAT

🎯 Requirements

• 8+ years of experience in Customer Success, Customer Experience, Technical Account Management
• Experience managing or leading a technical support/customer-facing team.
• Strong understanding of enterprise IT and cybersecurity environments.
• Experience working with enterprise customers and managing complex technical escalations.
• Strong communication, presentation, and stakeholder management skills.
• Ability to work effectively across Sales, Support, Product, Engineering, and Professional Services.