Customer Experience Manager, Select Market

📋 Description

• Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery
• Support execution of the annual customer account plan for all assigned customers.
• Work collaboratively with the consulting delivery team to support the creation and development of
• Lead customer open enrollment presentations.
• Work collaboratively with other members of the consulting delivery team to support the development
• Stay updated on industry trends, best practices and regulatory changes, and support education and

🎯 Requirements

• 3 years of benefit account management experience supporting a benefit consulting team with
• Requires knowledge in benefits and renewal workflow management to effectively service a large
• Life & Health Producer’s License.
• Working knowledge of MS Excel, Word, and PowerPoint.

🎁 Benefits

• Flexible Time Off
• Remote-first environment
• Medical/Dental/Vision
• HSA & FSA, HRA, Life, Disability, & Employee Assistance Program
• Wellness Benefits (Headspace, Wellhub, Rocket Lawyer, One Medical Membership, Kindbody, Financial
• Stock Options