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Lead and manage the local customer support team in Singapore
Own critical and high-priority customer escalations in Singapore
Coordinate customer-facing technical support and Professional Services activities
Build strong relationships with key customer stakeholders and become a trusted technical advisor
Ensure customers successfully onboard, deploy, configure, and adopt the OPSWAT Platform
Proactively monitor customer adoption, identify gaps, and drive initiatives to improve platform

8+ years of experience in Customer Success, Customer Experience, Technical Account Management
Experience managing or leading a technical support/customer-facing team
Strong understanding of enterprise IT and cybersecurity environments
Experience working with enterprise customers and managing complex technical escalations
Strong communication, presentation, and stakeholder management skills
Ability to work effectively across Sales, Support, Product, Engineering, and Professional Services

Customer Experience Manager - Singapore

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