Customer Experience Marketing Manager

📋 Description

• Support the customer journey across growth, onboarding, engagement, retention, and advocacy.
• Build and optimize customer-facing campaigns and nurture programs.
• Collaborate with Growth, Sales, Field Ops, Product, and BI to align communications.
• Support advocacy programs including customer references, ambassadors, and peer learning.
• Establish, track, and report KPIs across customer experience programs.

🎯 Requirements

• Bachelor’s degree in Marketing, Communications, Business, Health Admin, or related field.
• 8+ years in B2B marketing, lifecycle or customer marketing.
• Experience delivering multi-touch campaigns and lifecycle communications.
• Strong understanding of journey strategy, segmentation, messaging, and measurement.
• Ability to manage programs from strategy through execution with stakeholders.
• Experience partnering with cross-functional teams across priorities and timelines.

🎁 Benefits

• Flexible work schedules and the ability to work remotely.
• Health, dental, and vision insurance paid up to 80%.
• 21 days PTO in first year plus 11 paid holidays.
• Paid parental leave (12 weeks) and six-year sabbatical.
• 401(k) with up to 4% match and stock options.
• Educational assistance and professional reimbursements.