Customer Experience Operations

📋 Description

• Own cross-functional initiatives that improve the expert experience across onboarding, support
• Coordinate stakeholders across Engineering, Operations, Product, Talent Success, and other relevant
• Identify recurring challenges and friction points through expert feedback, support tickets, and
• Translate findings into clear, prioritized action plans and collaborate with relevant teams to
• Design, implement, and maintain lightweight processes, dashboards, playbooks, and workflows that
• Leverage AI tools and automation to streamline repetitive tasks, summarize feedback, document

🎯 Requirements

• Experience founding or operating a startup, or working in a high-ownership role in operations
• Demonstrated ability to take initiative, manage complex workstreams, and deliver results in a
• Strong cross-functional coordination and stakeholder management skills, with the ability to
• Practical proficiency with AI tools, such as Claude, AI agents, and automation platforms, with a
• Excellent organizational skills, structured thinking, and sound judgment when prioritizing tasks
• Clear, concise written and verbal communication skills, including the ability to communicate

🎁 Benefits

• Salary: Listed annual compensation range of $35,000–$50,000.
• Employment type: Full-time internal position.
• Location: India; candidates must be based in India.
• Ownership and impact: Opportunity to lead cross-functional initiatives and directly influence the
• Technology-driven environment: Daily opportunities to use AI tools and automation to improve
• Professional growth: Exposure to product, engineering, operations, and leadership teams in a