Hootsuite

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Customer Experience Operations Manager

Added

31 minutes ago

Location

🌍 Asia

Type

Full time

Salary

Salary not provided

Related skills

reporting salesforce ai workflows gainsight

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📋 Description

Act as primary admin for the Customer Office tech stack (Gainsight, Kantata, Mavenlink).
Own, optimize configurations, workflows, automation, integrations, and reporting.
Ensure systems enable customer engagement strategies and operations.
Provide advanced system support and proactive issue resolution for customer-facing teams.
Monitor performance, conduct audits, and drive enhancements for scalability.

🎯 Requirements

8+ years in Customer/Revenue/Operations with Gainsight, Kantata, or Salesforce.
Strong config/opt of CX platforms: workflows, automation, reporting.
Preferred: Gainsight Admin; Kantata/Mavenlink; Salesforce; data integration tools.
Experience with integrations, data management, analytics; AI/automation in ops.
End-to-end customer lifecycle understanding; translate requirements to tech.
Collaboration, communication, and problem solving; team oriented.

🎁 Benefits

Remote opportunity open to Maharashtra, India.
Accommodations provided during selection process.

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