Customer Experience Operations Strategist

📋 Description

• Support day-to-day coordination with BPO partners to meet service standards
• Assist tracking and reporting key metrics across monthly and quarterly cycles
• Contribute to weekly/monthly reporting by identifying trends and improvements
• Analyze customer service data to surface insights and root-cause actions
• Partner with Operations, eCommerce, Marketing to improve customer experience
• Identify opportunities for process optimization, automation, and self-service

🎯 Requirements

• 2+ years of experience in customer service, operations, or related field
• Exposure to customer service operations in ecommerce, retail, or consumer products
• Strong analytical skills to interpret data and identify trends
• Clear written and verbal communication skills
• Detail-oriented with strong organizational and multitasking abilities
• Demonstrated AI literacy enabling understanding and evaluation of AI tech

🎁 Benefits

• Comprehensive medical, dental, and vision coverage with premiums covered
• Up to $2,000 annual funding toward HSA accounts
• 401(k) with dollar-for-dollar company match up to $4,000 per year
• Paid holidays, annual shutdown week, PTO, and volunteer time-off
• Employee Assistance Program and mental health perks
• Merchandise discounts and up to $300 home-office reimbursement