Customer Experience Program Manager

📋 Description

• Support the execution and optimization of Voice of the Customer programs aligned with corporate
• Design and implement customer listening programs, including relational NPS, touchpoint, and journey
• Partner with Go-to-Market, Product, Operations, Technology, and Sales teams to integrate customer
• Maintain survey governance, metadata standards, taxonomy structures, and data quality across
• Create and maintain dashboards and reports that support stakeholders, KPI tracking, and business
• Analyze customer feedback and operational data to identify trends, opportunities, and risks, and

🎯 Requirements

• Bachelor's degree in Business Administration, Marketing, or related disciplines.
• 5 – 8 years of relevant experience in customer experience, Voice of the Customer, customer
• Qualtrics administrator and power-user experience across Engage, Workflows, XM Directory
• Preferred: Qualtrics Level 1 certifications in Platform Essentials and XM Fundamentals or Qualtrics
• Experience with Salesforce, Gainsight, or comparable customer relationship and customer success
• Experience working with customer, CRM, support, financial, or operational datasets.

🎁 Benefits

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k with company matching.