Customer Experience Rep II

📋 Description

• Handle customer inquiries and issues promptly and professionally.
• Triage emails, resolve issues, process returns, credits, and rebills.
• Provide accurate answers per policy and guidelines.
• Deliver excellent customer service in a courteous, professional manner.
• Manage the order inbox and orders from multiple channels.
• Collaborate within a team and work independently as needed.

🎯 Requirements

• 2-4 years of Customer Service experience.
• Preferred experience with Salesforce and SAP.
• Experience in a team-oriented environment.
• Proficiency in MS Office Suite.
• High School Diploma; Bachelor's degree preferred.
• Strong written and verbal communication, attention to detail, and multitasking skills.

🎁 Benefits

• Comprehensive benefits package including PTO, medical/dental/vision insurance, and 401(k).
• Eligible for short-term incentive programs.
• Equal opportunity employer; information on accommodations and EEO.