Customer Experience Representative

📋 Description

• Handling customer enquiries primarily by telephone
• Taking ownership of customer questions
• Building knowledge of products, processes and systems
• Recording customer information accurately
• Identifying and resolving customer concerns and complaints
• Following internal, legislative and regulatory requirements

🎯 Requirements

• Previous customer service experience
• Clear and confident verbal communication skills
• Strong written communication and attention to detail
• Ability to listen and explain information clearly
• Organised approach to managing customer queries
• Confidence learning new systems

🎁 Benefits

• Performance-related bonus and share schemes
• Generous pension contribution
• Life assurance
• Healthcare plan (permanent employees)
• 25 days holiday plus public holidays
• Electric car scheme