Customer Experience Representative

📋 Description

• Handling customer enquiries primarily by telephone and providing clear, accurate information
• Taking ownership of customer questions and working towards appropriate outcomes
• Building your knowledge of products, processes and systems through structured training
• Recording customer information accurately and following agreed procedures
• Identifying and helping to resolve customer concerns and complaints
• Working with colleagues and wider teams to support customers effectively

🎯 Requirements

• Previous experience delivering good customer service
• Clear and confident verbal communication skills
• Strong written communication and attention to detail
• An ability to listen, understand different needs and explain information clearly
• An organised approach to managing and prioritising customer queries
• Confidence learning new products, processes and systems

🎁 Benefits

• The opportunity to participate in our annual, performance -related bonus plan and valuable share
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the
• Competitive family leave