Customer Experience Representative

📋 Description

• Managing an allocated queue of pension transfer cases
• Reviewing requests and supporting information for accuracy and completeness
• Processing transfer-out requests in line with agreed procedures
• Recording customer and case information accurately
• Preparing completed cases for authorisation
• Communicating clearly with customers and colleagues

🎯 Requirements

• Strong written communication skills
• Excellent attention to detail
• Confidence using computers and learning new systems
• Ability to organise and prioritise workload
• Responsible approach to handling customer information
• Willingness to follow processes and ask for support when needed

🎁 Benefits

• Opportunity to participate in annual performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service; option to buy and
• Competitive family leave