Solace

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Customer Experience Representative (9 AM– 6 PM PST)

Customer Support

Added

1 hour ago

Location

🌍 North America

Type

Full time

Salary

Salary not provided

Related skills

communication customer support problem solving empathy feedback collection

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Learn Solace systems, tools, and technology for support.
Use resources to provide world-class CS to clients and advocates.
Gather and track feedback to improve the customer experience.
Build relationships with clients, helping them feel heard.
Resolve inquiries via phone, email, and chat; shift 9:00 AM – 6:00 PM PST.
Take action on feedback by reporting issues with detailed notes.

🎯 Requirements

Empathy is your superpower in tough conversations
Detail-oriented; smallest details matter
Proficient with computers; quick learner in busy settings
Natural troubleshooter; asks the right questions
Creative problem solver; reliable team player
Comfortable giving and receiving feedback

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