Customer Experience Representative

📋 Description

• Communicate with key customers by phone and email to understand their needs and resolve inquiries
• Deliver prompt, professional, and courteous customer support while maintaining strong relationships
• Research, document, and administer product warranty programs, including customer credits, product
• Enter, edit, and update customer orders accurately and efficiently within the relevant business
• Provide basic product application guidance and help customers understand available solutions and
• Collaborate with internal departments, including sales, operations, marketing, IT, and finance, to

🎯 Requirements

• At least 2 years of relevant customer service experience, preferably in a manufacturing
• Excellent verbal and written communication skills, with the ability to interact professionally
• Strong customer service and relationship-building skills, with the ability to understand customer
• Demonstrated problem-solving abilities, including the capacity to investigate inquiries, identify
• Strong organizational and time management skills, with the ability to prioritize tasks, manage
• Working knowledge of Microsoft Office applications and business operating systems, preferably

🎁 Benefits

• Competitive annual base salary: CAD $50,000–$60,000, depending on skills, experience, and other
• Performance-based bonus: Eligibility for a bonus opportunity targeted at 5%.
• Health and wellness coverage: Health, dental, and other insurance benefits.
• Paid time off: Eligible for paid holidays and paid time off to support work-life balance.
• Overtime eligibility: Eligible for overtime compensation in accordance with applicable policies and
• Remote work: Opportunity to work remotely from Ontario, Canada.