Customer Experience Representative

📋 Description

• Learn the Solace systems, tools, and technology, our foundation for being able to offer a great
• Use the resources we supply to provide world-class CS to our clients and advocates
• Help us to gather and track feedback in order to work toward the constant improvement of our
• Build strong relationships with our clients and advocates, helping them feel heard and understood
• Take action based on the feedback you receive by reporting issues and sharing detailed notes
• Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat

🎯 Requirements

• Empathy is your superpower, and you’re confident working through the toughest of conversations
• You’re detail-oriented and understand that sometimes the smallest details make the biggest
• You know your way around a computer and are a quick learner who works well in (sometimes) hectic
• You are a natural troubleshooter. You know what questions to ask to get to the root of any issue
• You are a creative problem solver and won’t hesitate to lean on your team for help when necessary
• You are more than comfortable giving and receiving feedback