Responds to customer inquiries via phone, email, and CX chat groups with solutions.
Manages high volumes of inbound/outbound calls on testing status and results.
Resolves issues to meet SLAs and ensure customer satisfaction.
Maintains accurate records of customer interactions and transactions.
Escalates concerns to appropriate resource and notifies management of trends.
Helps customers use and maximize itel’s products and services.

🎯 Requirements

High school diploma or equivalent
At least one year of customer service experience
Organized and detail oriented
Ability to remain composed and professional in a fast-paced environment
Strong time management and decision-making skills
Proficient with Microsoft Office Suite or related software

🎁 Benefits

Fast-paced, craft-focused culture
Inclusive and supportive culture
Safe environment with a sense of belonging
Onsite role in Jacksonville, FL

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