Customer Experience Specialist

Added
9 days ago
Type
Full time
Salary
Salary not provided

Related skills

customer service remote work empathy issue resolution sla

📋 Description

  • Own each customer interaction from start to finish
  • CSAT ≥ 4.8/5
  • First-Contact Resolution ≥ 80%
  • QA Score ≥ 95%
  • Meets SLAs: chat ≤ 60s, email ≤ 4h
  • Contributes one improvement per month

🎯 Requirements

  • High School diploma or GED
  • 4+ years of customer service experience
  • Proven ability to build relationships remotely
  • Clear, professional remote communication with reliable internet (75+ Mbps down / 10+ Mbps up)

🎁 Benefits

  • 3-week paid training and onboarding
  • Set schedule with guaranteed hours
  • Medical, dental, vision, life, disability, 401(k), and more
  • Referral bonuses up to $1,000
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