Customer Experience Specialist

📋 Description

• Own the full customer experience from start to finish.
• Deliver brand-aligned service across chat, email, phone, social.
• Resolve with empathy and fair, human solutions.
• Navigate service platforms to find quick answers.
• Raise recurring questions to help improve the experience.
• Become a product expert on materials, fits, and care.

🎯 Requirements

• High School diploma or GED.
• Minimum 2 years of customer service experience.
• Proven ability to resolve issues remotely with clear communication.
• Onsite in Toronto, Canada.

🎁 Benefits

• 3 weeks paid training and onboarding.
• Set schedule with guaranteed hours.
• Comprehensive benefits package (health, dental, vision, life, 401K).