Customer Experience Specialist

📋 Description

• Own the full customer experience. Take responsibility for each interaction from start to finish —
• Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your
• Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it
• Use modern tools with intention. Navigate our service platforms smoothly, using available resources
• Share what you notice. When you see recurring questions, friction points, or opportunities to make
• Become a product expert. Learn our materials, fits, and care details inside and out so you can

🎯 Requirements

• High School diploma or GED
• Minimum 2 years of customer service experience
• Comfortable with working on-site in our Toronto office (5) days per week.

🎁 Benefits

• $24 CAD/hour with tenure based increases
• Up to $1,300 CAD/month performance bonus
• 3-week paid training and onboarding
• Set schedule with guaranteed hours
• Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and