Customer Experience Specialist

📋 Description

• Act as the primary CX contact for high-level inquiries and ensure positive resolutions.
• Embed CX representation on product mission teams to represent customer voice.
• QA new product features pre-launch to confirm functionality and edge cases.
• Collaborate with Revenue Effectiveness and PMM to prepare for launches with enablement materials.
• Validate reported bugs/incidents, reproduce issues, and drive timely resolutions with
• Monitor active bugs/incidents and identify themes to inform product improvements.

🎯 Requirements

• 3+ years in a CSO, Success, Support Specialist, or HR/ advisory role.
• Proven experience in a customer-support or technical advisory capacity.
• Strong problem-solving skills with a track record of resolving complex issues.
• Excellent communication and ability to convey complex solutions clearly.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
• Experience with SQL, Jira, CS Tools, Confluence, and Zendesk preferred.

🎁 Benefits

• Competitive benefits, wellness programs, and company retreats.
• Collaborative, entrepreneurial environment with opportunities to learn from leaders in the startup
• Total Rewards information available on the company careers page.