Customer Experience Specialist

📋 Description

• Serve as the primary point of contact for assigned clients, fostering long-term, growth-oriented
• Identify opportunities to position additional NetSuite modules, GURUS-built solutions, or services
• Develop strong relationships with key stakeholders, from end users to executive sponsors, by
• Plan and facilitate structured Business Reviews to assess account health, review KPIs, and map out
• Collaborate with the Professional Services team and NetSuite’s channel to ensure seamless delivery
• Proactively identify issues or challenges, escalate when necessary, and take ownership in solving

🎯 Requirements

• Bilingual (French & English) - essential for working with our client base.
• 2–4 years in Account Management, Customer Success, Sales, or other client-facing roles where
• Proven ability to identify commercial opportunities and close them by building consensus and
• Bachelor’s degree in Business, Psychology, Communications, or a related field focused on
• Strong communicator and presenter; confidently engage stakeholders at all levels, from technical
• Entrepreneurial and agile; you don’t wait to be told what to do; you spot opportunities and go

🎁 Benefits

• At GURUS, we help companies transform how they operate by implementing NetSuite and building
• As a Customer Experience Specialist, you’ll be at the center of that transformation, empowered to
• If you’re relationship-driven, commercially minded, and ready to lead from the front, this is your