Customer Experience Specialist - Accounting

📋 Description

• Provide world-class support to small business owners, bookkeepers, and accountants.
• Act as a trusted advisor to unlock value in Xero features.
• Handle proactive outreach and issue resolution across channels.
• Help activation and retention through effective customer interactions.
• Apply accounting fundamentals to resolve queries from users.
• Embrace tools like Generative AI to enhance service quality.

🎯 Requirements

• Accounting or bookkeeping foundation (qualification or studies).
• Clear, concise communication on calls and email.
• Experience in service-oriented roles with quality targets.
• Ability to build trust with customers and colleagues.
• Proficiency with Google Workspace or Microsoft Office.
• Adaptable, accountable, and able to work in fast-paced settings.

🎁 Benefits

• Hybrid working: 3 days in office, 2 days remote.
• Evening pay supplement for shifts ending at 8 PM.
• Start dates around 26 October 2026.
• Supportive team focused on growth and learning.