Customer Experience Specialist - Accounting

📋 Description

• Provide world-class support to small business owners, bookkeepers, and accountants.
• Outreach to help customers unlock Xero features and drive product utilization.
• Partner with the Customer Experience team to improve activation and retention.
• Handle queries across multiple channels with empathy and clarity.
• Adopt new tools, including Generative AI, to enhance service delivery.
• Accurately capture details in Salesforce for seamless service.

🎯 Requirements

• Strong foundation in accounting or bookkeeping (qualification or studies, e.g., AAT Level 4).
• Clear, concise communication on calls and in writing.
• Experience in a service-oriented environment with quality targets.
• Ability to build trust and maintain relationships with customers and colleagues.
• Comfort using IT suites like Google Workspace or Microsoft Office.
• Adaptable to change with accountability in a fast-paced setting.

🎁 Benefits

• Evening pay supplement for shifts ending at 8:00 PM.
• Start dates in Sept/Oct 2026 with flexible scheduling options.