Xero

1,001-5,000 employees
147 jobs posted

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Customer Experience Specialist - Accounting

Customer Support

Added

5 days ago

Location

🌍 Asia

Type

Full time

Salary

Salary not provided

Related skills

customer support salesforce accounting ai bookkeeping

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📋 Description

Handle queries from small business owners, bookkeepers, accountants
Provide proactive outreach to help customers get more value
Resolve questions with accounting fundamentals in mind
Collaborate across teams to resolve issues quickly
Support on phone, email, chat using Salesforce as core tool
Explore AI and new tech to improve support

🎯 Requirements

Accounting or bookkeeping qualification level 5+ (essential)
Clear, confident communication on calls, email, chat
Strong problem-solving to resolve complex queries
Comfort with outbound calls and proactive outreach
Ability to build trust with customers
Experience in a service/contact center environment

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