Xero

1,001-5,000 employees
150 jobs posted

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Customer Experience Specialist

Customer Support

Added

8 days ago

Location

🌍 Europe

Type

Full time

Salary

Salary not provided

Related skills

crm salesforce customer service case management outbound calls

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📋 Description

CX Specialist to support Xero customers across channels
Provide timely, high-quality guidance on accounting/bookkeeping queries
Record case details in Salesforce and manage inquiries through to resolution
Collaborate with CX team to deliver best-in-class experiences
Adapt to product changes and stay aligned with training

🎯 Requirements

Experience in a service environment with SLAs and quality targets
Strong problem-solving and resolution skills
Clear written and verbal communication
Comfort with outbound calls and proactive engagement
Self-management, initiative, and adaptability
Team player with collaboration mindset

🎁 Benefits

Evening pay supplement for shifts ending at 8:00 PM
Global CX team with 24/7 support across channels

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