Customer Experience Specialist

📋 Description

• Provide high-quality support and guidance across channels
• Act as brand ambassador and trusted advisor for customers
• Help users navigate queries quickly and efficiently
• Deliver a best-in-class experience with empathy and resolution
• Proactively reach out to customers to simplify complex information
• Support small business owners, bookkeepers, and accountants

🎯 Requirements

• Experience in a service environment with SLAs
• Clear, concise communication both written and phone
• Confidence to make outbound proactive calls
• Growth mindset and willingness to learn
• Team player who builds trust and supports others
• Proficiency with IT tools (Microsoft Office/Google Suite); accounting systems a bonus

🎁 Benefits

• Hybrid work arrangement with 3 days in office
• Two days work-from-home per week
• Initial in-office training period (5 days/week)
• Shift options and start date details provided during recruitment