Customer Experience Specialist, French Market

📋 Description

• Investigate the real issue behind every customer conversation — not just the stated one — and
• Build deep product and technical expertise so you can guide customers with confidence and catch
• Spot patterns in customer pain and bring them to product and engineering with context, clarity, and
• Write with honesty and care — in French and in English — so every customer interaction feels human
• Test and improve SOPs, AI tools, and documentation alongside the team, and push back when something
• Find opportunities to use AI and automation in your workflow, and actually ship those improvements

🎯 Requirements

• 1–3 years in a customer-facing role — SaaS, fintech, insurtech, or similar — where you owned
• Hands-on experience with help-desk tools like Zendesk, and comfort improving or automating
• Genuine curiosity about how things work — the kind that leads you to read docs, poke around dev
• Native-level French and high-level English, with clear and natural written communication in both
• Patient, solution-oriented communication — especially when customers are frustrated or confused
• A builder's instinct: you leave workflows, docs, and processes better than you found them